FAQ

Your Guide to
Frequently Asked Questions

Find quick answers to your questions about Otrax AI, or reach out to our support team for more help!

  • Getting Started

    Learn the basics of Otrax AI, how to create your first AI assistant, and get started with the platform.

    Otrax AI is a powerful platform that allows you to create custom AI assistants in one click. It's designed to streamline AI research workflows, generate content efficiently, verify facts instantly, and detect plagiarism with precision. No coding required!

    Creating an AI assistant is simple! Just click "Create Assistant" and follow our 3-step wizard: 1) Name your assistant, 2) Choose its purpose (Marketing, Sales, Support, etc.), and 3) Add knowledge sources. Your assistant will be ready in under 60 seconds.

    Otrax supports multiple knowledge sources: file uploads (PDF, DOC, DOCX, TXT, CSV, RTF), website URLs for content crawling, and direct text input. Your assistant learns from all these sources to provide accurate, contextual responses.

  • Features & Capabilities

    Discover what Otrax AI can do, from AI models and chatbot features to integrations and advanced settings.

    Otrax supports multiple AI models including GPT-4o (latest and most capable), GPT-4o Mini (fast and efficient), GPT-4 Turbo (balanced), and GPT-3.5 Turbo (cost-effective).

    Absolutely! You can customize your chatbot's header title, subtitle, welcome message, primary color, avatar, position (left/right), and even enable emoji picker. You can also choose whether to show the Otrax watermark.

    Otrax seamlessly integrates with WhatsApp, Facebook Messenger, Instagram, Gmail, and Telegram. You can also embed the chatbot widget on your website for a complete omnichannel experience.

    Otrax's training system allows you to improve your AI assistant through conversations. You can chat with your assistant, review training history, and continue previous conversations to help it learn and provide better responses over time.

  • Security & Privacy

    Learn about Otrax's security measures, data protection, and privacy practices to ensure your information is safe.

    Otrax takes security seriously. All data is encrypted in transit and at rest, and we use industry-standard security practices. Your conversations, knowledge sources, and assistant configurations are private and secure.

    Otrax uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. All API communications are secured with HTTPS, and we implement secure authentication protocols to protect your account.

    Otrax automatically backs up your data multiple times daily using redundant storage systems. Your assistants, conversations, and knowledge sources are safely stored and can be restored if needed.

    If you suspect any security issues, immediately change your password and contact our support team. We have 24/7 monitoring and will investigate any potential security concerns promptly.

  • Support & Help

    Get help when you need it with our comprehensive support options, documentation, and contact methods.

    Otrax provides comprehensive support including email support, live chat, detailed documentation, video tutorials, and a knowledge base. Our support team is available to help you get the most out of your AI assistants.

    Yes! Otrax provides extensive documentation, step-by-step tutorials, video guides, and best practices for creating and managing AI assistants. You'll find everything you need to become an expert user.

    You can reach our support team through multiple channels: email at support@otrax.ai, live chat on our website, or by submitting a ticket through your dashboard. We typically respond within 24 hours.

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AI Assistant?

Get started with Otrax AI today and build your custom AI assistant in under 60 seconds. No coding required, instant results!

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